IPhone 6s dying with 30% battery remaining.

[gindygoo]

Okie dokie, here goes... my iPhone 6s has started to randomly switch off, as if out of battery (the little animation appears to prompt you to plug in the charger) whilst still having between 30/40% battery remaining. Plugging the phone in restarts it, and it'll show the same 30 odd % of battery remaining as before it shut down

. It's a real PITA as I'm having to carry a power bank with me in case my phone switches off whilst out.

I've googled this, read up on the Apple forums and it seems to be an ongoing issue with some iPhones. After going through diagnostics with Apple chat, and them looking at the software results they've said it's got to be a firmware issue.

I also followed a trouble shooting fix from the Apple community for this issue. It consists of fully charging and fully discharging the battery a few times, in the hope that it fixes the problem. It didn't make a difference in my case.

I'm booked into the Apple genius bar on Tuesday, so I'll update this thread with the outcome. I thought it might be helpful for other ppl finding themselves with this issue to document the process.

[Anonymous]

@gindygoo great result. I have heard the Apple CS is second to none. I think other companies could take a leaf from their book for sure.

Glad the outcome is a good one for you.

[Cleoriff]

Great you now have a workig phone @gindygoo. A lifesaver indeed.

[gindygoo]

@Cleoriff it's honestly such a relief, upon looking at the logs there were so many unexpected shut-downs... Hah at least I've now got a fully functioning power bank, I had no choice but to sort one out as my bus ticket lives in my phone and paying twice is far from in my nature 😡

In fact I can get 4 full charges from this power bank I 'acquired' from my gf, it's a really good one bought in an airport in NZ

[jonsie]

Recon as I said...

[gindygoo]

Indeed @jonsie you were right all along 😀 still a decent outcome!

[jonsie]

I have to say that customer service for Apple is outstanding. Not enough to lure me onto the dark side however. Happy you got sorted @gindygoo 

[starwarsfan]

I disagree that apple cs is any good. My iphone 6s is like gindygoo's and I took the 70 mile round trip to my apple store yesterday and was fobbed off with 'its not covered by a warranty'.... 'it will cost you £200'.. 

02 wiped their hands of it saying its an apple issue so I'm kind of stuck with a crappy phone I can't really use out and about. Thinking of just buying a £50 phone and swapping in the SIM card. 

[Cleoriff]

Hi @starwarsfan Advice given on this other thread you started http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/iphone-6s-battery-issue-nobody-dealing-wi...

[jonsie]

Apple offer a one year warranty unless you have Apple car. An out of warranty recon is available for around £150. You needed to understand this when buying an Apple product .  Their T&C haven't changed for at least 9 years.

[MI5]

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@Cleoriff wrote:

Hi @starwarsfan Advice given on this other thread you started http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/iphone-6s-battery-issue-nobody-dealing-wi...

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Don't send the poor chap round in circles