IPhone 6s dying with 30% battery remaining.

[gindygoo]

Okie dokie, here goes... my iPhone 6s has started to randomly switch off, as if out of battery (the little animation appears to prompt you to plug in the charger) whilst still having between 30/40% battery remaining. Plugging the phone in restarts it, and it'll show the same 30 odd % of battery remaining as before it shut down

. It's a real PITA as I'm having to carry a power bank with me in case my phone switches off whilst out.

I've googled this, read up on the Apple forums and it seems to be an ongoing issue with some iPhones. After going through diagnostics with Apple chat, and them looking at the software results they've said it's got to be a firmware issue.

I also followed a trouble shooting fix from the Apple community for this issue. It consists of fully charging and fully discharging the battery a few times, in the hope that it fixes the problem. It didn't make a difference in my case.

I'm booked into the Apple genius bar on Tuesday, so I'll update this thread with the outcome. I thought it might be helpful for other ppl finding themselves with this issue to document the process.

[gindygoo]

Thanks @MI5 😀

[Cleoriff]

I can only support what others have said about Apple in terms of repair of devices. My eldest lad bought his from Amazon sim free. Major problems after 6 months with pink screen and pixelation. Made an appointment at an Apple franchise store. 2 hrs later job done and no cost to him. All praise to them if honest.

[MI5]

and so it should be for the amount they charge !

[Cleoriff]

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@MI5 wrote:
and so it should be for the amount they charge !

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Of course he didn't pay for the phone or the repair so he was quids in really...:smileywink:

[MI5]

Makes no difference really. Someone had to pay for it

[Cleoriff]

True... though I was simply extolling the virtues of Apple aftercare sevice....

[MI5]

I understand and agree that it is industry standard, but as I said, it should be for the amount of profit they make on each device they sell......
Forgotten the Panorama investigation?

[gindygoo]

@MI5 @Cleoriff @jonsie @adamtemp64 so interesting morning. The Apple store have me a recon iPhone, which I'm totally happy with.

The interesting thing is this issue is something that they've had a round-robin email about, telling them to keep an eye out for and that a replacement should given as soon as it's deduced it's this glitch... I'm the first one they've had in with the problem, so it caused the manager to come out to have a look at the logs as well lol..!

Anyhoo, yep all sorted. The answer to this issue was a replacement was needed.

[MI5]

Hopefully all sorted and an end to it now then

[gindygoo]

I'm confident it's sorted, I've been advised I can restore all my old settings so it's sat doing its thing now 😀

Can't fault the cs in Apple, you're right there's a few companies that could learn a thing or two... One not a million miles away a 😨