on 03-10-2014 20:48
If this isn't working contact live chat http://www.o2.co.uk/contactus
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 03-10-2014 20:50
You need to receive the text on your old simcard. Do you have a phone to put it in? If not you will need to contact customer service or pop into the O2 store who will do it all for you.