I phone 6

[Anonymous]

Just got my new I phone 6. I've put the new SIM card in and getting no service. I cannot do a sim swap because they cannot send me the code via text as I've no service can anyone help

[Pickles]

Do you still have your old  phone?  Do the sim swap on that one and code will be sent to that phone.

[MI5 Level 94: Supreme · Accepted solution]

You have to do the swap from your old working sim to start the process.
If this isn't working contact live chat http://www.o2.co.uk/contactus

[jonsie Level 94: Supreme]

You need to receive the text on your old simcard. Do you have a phone to put it in? If not you will need to contact customer service or pop into the O2 store who will do it all for you.

[viridis Level 56: Guvnor]

Report your old sim lost (not phone) and arrange a replacement. It arrives swapped already.