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I phone 6

Just got my new I phone 6. I've put the new SIM card in and getting no service. I cannot do a sim swap because they cannot send me the code via text as I've no service can anyone help
Level 17: Luminescent
Posts: 564
Registered: ‎15-09-2012

Re: I phone 6

Do you still have your old  phone?  Do the sim swap on that one and code will be sent to that phone.

Samsung S8
Posts: 115,740
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: I phone 6

You have to do the swap from your old working sim to start the process.
If this isn't working contact live chat http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,051
Topics: 580
Solutions: 4,249
Registered: ‎04-01-2009

Re: I phone 6

You need to receive the text on your old simcard. Do you have a phone to put it in? If not you will need to contact customer service or pop into the O2 store who will do it all for you.

Posts: 13,406
Topics: 83
Registered: ‎14-01-2014

Re: I phone 6

Report your old sim lost (not phone) and arrange a replacement. It arrives swapped already.