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Anonymous
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Iphone 6 upgraded. kept old number - what next

I can't connect to online chat so thought i would ask in here. Just received my Iphone 6 today. I'm upgrading from my Ipone 4s and keeping same number. I put SIM in , charged phone and i am now updating. Is there anything else I need to do to get it connected with my new number - like register or something. At the moment is says No Service. Thanks for any help.

Anonymous
Posts: 0

Re: Iphone 6 upgraded. kept old number - what next

I was just about to ask exactly the same question!  I can't find anything anywhere that tells me if I have to do anything or not.

 

Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: Iphone 6 upgraded. kept old number - what next

Do a sim swap to get the new one up and running http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Iphone 6 upgraded. kept old number - what next

[ Edited ]
Hi

As your going from one sized SIM card to another you either need to have your current sim cut down or perform the sim swap.

It takes from a few minutes to approximately 24 hours to settle for a sim swap.

Turn airplane mode on and off to help the re connection.

The service will stop on your original SIM card first.

Also any O2 shop can perform the sim swap for you too.

Nice choice of phone. Smiley Happy
Anonymous
Posts: 0

Re: Iphone 6 upgraded. kept old number - what next

Thank you - just about to do this. trying to back up my contacts somewhere. lol. I assume i will need to text from my old mobile that still has the number , they are asking me to text my number so they can send me a code and i need a number off the back of new sim

Posts: 70,327
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Iphone 6 upgraded. kept old number - what next

Back up to the cloud or itunes first and you will need to get the text on your old sim in the 4s.

Anonymous
Posts: 0

Re: Iphone 6 upgraded. kept old number - what next

Thanks. working on this as we speak. One other problem. I ordered a pay monthly sim for my old Iphone 4s as i am giving it to my daughter but they sent me a tiny sim that is too small for my iphone 4s. I have tried live chat but it is off. Would an O2 shop sort this ? Or do i need to Live chat to ask for replacement?

Posts: 70,327
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Iphone 6 upgraded. kept old number - what next

Just pop into the O2 store and they will supply the right sized sim for you and transfer your daughters number.

Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: Iphone 6 upgraded. kept old number - what next

O2 only have nano sims now - You need to use an adapter which they should have sent with it but an O2 shop can provide for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Iphone 6 upgraded. kept old number - what next

I send my number, received code on old iphone 4s and i entered the code on website. what happens next ?  Sorry for all questions