I can't hear callers.

[Anonymous]

Can anybody help me please? When l make a call, or answer a call, they can hear me but I can't hear anybody on the other end? What should l do? Do l inform Apple as it's an iPhone 6, or do I tell O2 as my phone provider? Many thanks for any assistance!! ☺️ Cindy

[Anonymous · Accepted solution]

Go straight to Apple @Anonymous don't use o2 repairs as they don't have s good reputation. Sounds like a speaker may have gone or a loose connection 

[Anonymous]

Great!! Will go straight to Apple...
Thank you so much for your help!

[MI5]

Check first that your volume is turned up when on a call and also check if anything is blocking your ear speaker.
After that get an Apple store to check your phone out for you.