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Anonymous · ‎08-01-2018

My partner got me a phone July 2017 with a o2 SIM card that had credit on. It has never been until now as I had to wait for my previous contract to end. When I insert the sim it is saying ‘sim not provisioned’, upon googling I’ve seen that this means it is not registered? I do not have any of the package that come with the sim, just the micro SIM card itself. Is there anyway I can find out the number of the sim in order to activate it and start using it?

Cleoriff · ‎08-01-2018

@AnonymousI think after this amount of time the sim will have expired. It has to have a chargeable call made every 6 months to activate and keep it active.

You need to get a new sim from any O2 shop or order one online.This is how to activate a new one

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Veritas Numquam Perit

View solution in original post

MI5 · ‎08-01-2018

Best way is to call customer service http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎08-01-2018

@AnonymousI think after this amount of time the sim will have expired. It has to have a chargeable call made every 6 months to activate and keep it active.

You need to get a new sim from any O2 shop or order one online.This is how to activate a new one

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Veritas Numquam Perit

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