Porting

[Anonymous]

So I am changing my number from EE to o2, I gave o2 my pac code on Wednesday morning it’s now Friday night and I can’t recieve any texts or calls from no one! This is so annoying me as I have no phone now and can’t answer any important calls! Don’t understand why it’s doing this I’ve done everything o2 and the internet said and still my iMessage says no number! Wtf

[jonsie · Accepted solution]

Only customer service can help you with the porting issue. The big problem is that the porting isn't done at weekends so it will be at least Monday before you get this issue sorted out. 

[Bambino]

Seems to be a lot of these problems happening recently. @Anonymous Has your old EE sim stopped working? If so, have you tried switching your phone with your O2 sim on and off? If you are still having this issue, the port has probably failed and you will have to go through the process again. Unfortunately, ports aren't carried out on weekends, so you'll have to wait until Monday to speak to Customer Service.

[Cleoriff]

It seems a bit slow if this process started on Wednesday. Give customer services a call tomorrow and ask what the issue is https://www.o2.co.uk/contactus

I am presuming you have rebooted your phone every couple of hrs or so to see if it is working?

[Anonymous]

Yes my EE sim has stopped working! Yeah I’ve been turning my phone on and off since Wednesday! So frustrating

[Anonymous]

That’s not good enough I’m going to ask for a 4 day refund as I got this phone 4 days ago and haven’t been able to recieve calls

[Bambino]

 Yes by all means ask for a refund when you speak to Customer Service. We are all customers here. If you want to lodge a formal complaint, follow this link:  https://www.o2.co.uk/how-to-complain

[MI5]

Whenever there is a problem, it's always when porting from EE!

[jonsie]

You're within your rights but you will have problems porting back until you have a working number. Your port has failed, probably a split port so that needs sorting out. At this stage it's impossible to say where the blame lies, O2 or EE, but O2 will maybe have to request the porting files again from EE. 

[MI5]

It's finding someone to take ownership that will be the biggest problem though....