Porting

[Anonymous]

So I am changing my number from EE to o2, I gave o2 my pac code on Wednesday morning it’s now Friday night and I can’t recieve any texts or calls from no one! This is so annoying me as I have no phone now and can’t answer any important calls! Don’t understand why it’s doing this I’ve done everything o2 and the internet said and still my iMessage says no number! Wtf

[jonsie]

I had a similar problem with porting my O2 number to EE 3 or 4 months back. Everything worked, absolutely everything, except people couldn't call that number. I gave it to someone on here who just got a beep trying to call me. My guess would be its an EE issue but I have to say their porting team were excellent. I was able to speak to them directly who assured me they would sort it within 24 hours. Also promised me a call back when the number was working. They did, two different people called me so I knew it was working.... O2 take note! 😉 

Top class service which leads me to suspect it was an EE error. 

[MI5]

I imagine they'd be less interested if you were leaving them though?

[jonsie]

Hence the problem the OP is having....

[Anonymous]

Im having same issue . i can ring and rext people but people cant contact me. Ive mine on phone none stop to customer service

[jonsie]

Is this from EE too? 

It's a waste of time calling before Monday now but what have customer service said?

https://www.o2.co.uk/how-to-complain

[Anonymous]

No mine its virgin to o2 . been a week me

[Anonymous]

They keep saying there sorting it and wait another 24 hours I’ve been doing that for 4 days now there taking the mick

[Anonymous]

Lucky you got it sorted I’ve phone customer service only 6 Times and they just keep saying wait another 24 hours