Re: Help

MRD83 · ‎17-03-2018

How can I stop my txt and phone calls coming through on to my sons phone aswell

Cleoriff · ‎17-03-2018

Hi @MRD83 Can you explain a little more please?

Are you saying that texts and calls meant for you only, are actually coming through on your sons phone as well as yours?

Did you sign him up with your Apple ID or iTunes account when you got him the phone? It sounds as if you are sharing the same Apple ID...If so, you need to unlink his account from yours and uncheck your number from his account and vice versa .

If this isn't the case, the only people who can help with this are customer services. They need to look at both your accounts to see what the issue is https://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎17-03-2018

In calll settings un check the option to receive on other devices and create a different Apple ID so both phones are on a different login.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎19-03-2018

Hey @MRD83 can you provide a bit more detail on your question to ensure we can provide the right help

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