Solved: iPhone X personal hotspot

Anonymous · ‎17-12-2017

I have problems sharing the internet from my new iPhone, I just moved from the 6 to X, same SIM, same contract but it does not let me share internet. I have a spare SIM from THREE and as soon as I place it, it show personal hot spot. Before any one ask, iPhone is not blocked

MI5 · ‎17-12-2017

Is it a monthly contract sim?

Check the help here too https://www.o2.co.uk/help/digital-services/personal-hotspot

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎17-12-2017

Does anyone know what to do?

MI5 · ‎17-12-2017

Is it a monthly contract sim?

Check the help here too https://www.o2.co.uk/help/digital-services/personal-hotspot

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎18-12-2017

Hey @Anonymous are you still having difficulties with your mobile hotspot?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

thousandfathoms · ‎14-03-2018

Hiya,

I'm also having a similar problem to the one described. I had an iphone 6 and was able to use the phone as a personal hotspot no problem. I bought an iphone X and whenever I try (by going into the phone's settings) I get sent to a generic help page.

My phone is on a contract, and was bought directly from the apple store, so is not locked.

Thanks

MI5 · ‎15-03-2018

You may have the wrong data tariff on your account.
Call customer service on 202 to check it’s data for iPhone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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