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Anonymous
Posts: 0
Accepted Solution

iPhone X personal hotspot

I have problems sharing the internet from my new iPhone, I just moved from the 6 to X, same SIM, same contract but it does not let me share internet. I have a spare SIM from THREE and as soon as I place it, it show personal hot spot. Before any one ask, iPhone is not blocked
Anonymous
Posts: 0

Re: iPhone X personal hotspot

Does anyone know what to do?
Posts: 116,686
Topics: 574
Solutions: 16,179
Registered: ‎04-04-2012

Re: iPhone X personal hotspot

[ Edited ]

Is it a monthly contract sim?

Check the help here too https://www.o2.co.uk/help/digital-services/personal-hotspot

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 7,600
Registered: ‎18-02-2016

Re: iPhone X personal hotspot

Hey @Anonymous are you still having difficulties with your mobile hotspot? 

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Level 1: Joiner
Posts: 1
Registered: ‎14-03-2018

Re: iPhone X personal hotspot

Hiya,

 

I'm also having a similar problem to the one described. I had an iphone 6 and was able to use the phone as a personal hotspot no problem.  I bought an iphone X and whenever I try (by going into the phone's settings) I get sent to a generic help page.

 

My phone is on a contract, and was bought directly from the apple store, so is not locked.

 

Thanks

Posts: 116,686
Topics: 574
Solutions: 16,179
Registered: ‎04-04-2012

Re: iPhone X personal hotspot

You may have the wrong data tariff on your account.
Call customer service on 202 to check it’s data for iPhone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)