Help iPhone xs max

[Lee]

Looking for HELP...I received my new iPhone xs max today but it will not connect to iTunes on my Mac..It just keeps saying cannot connect because the phone doesn’t have permission??i am completely at a loss to what to do

[Anonymous]

@Lee Have you clicked on allow or trust device on your iPhone to sync it? 

[Lee]

Yes the Mac asks the phone to trust the computer but when we click trust on the phone and continue on the Mac it says this phone cannot be connected as it does not have permission??

[Lee]

5:41 PM
Yes the Mac asks the phone to trust the computer but when we click trust on the phone and continue on the Mac it says this phone cannot be connected as it does not have permission??

[Anonymous · Accepted solution]

@Lee This link from Apple should help 

https://support.apple.com/en-us/HT204095

[Lee]

Great thank you so much.Il have a look at it now!

[Anonymous]

@Lee You are welcome 

[Marjo]

Hi @Lee! I hope you're having a good week and enjoying your new phone! I just wanted to check if everything went ok and if you found the link above posted by @Anonymous helpful?