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Group messages not being received on iphone 3g or Galaxy S3

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Anonymous
Not applicable

on ‎16-01-2014 22:02

on ‎16-01-2014 22:02

Hi, both my wife and myself have pay monthly contracts with O2, but neither of us can receive texts when they are sent to us as part of a group from a friend on 3. It's a small group and related to health updates on our friend who is undergoing cancer treatment.

 

If he sends us individual texts - no problem, but not when our names are on his group list. My wife has a Galaxy S3 - so different phone, same problem.

 

Any ideas?

 

Cheers

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MI5
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‎16-01-2014 22:35 - edited ‎16-01-2014 22:36

‎16-01-2014 22:35 - edited ‎16-01-2014 22:36

I'm not sure if three have a limit on the number of people in a group, or, it's possible it's been sent as an MMS and your phones not set up to receive them ?

Ask your friend to check his message app and to turn off "Auto MMS Conversion" in settings if it's ticked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎16-01-2014 22:18

on ‎16-01-2014 22:18

Sounds like a problem with the way the messages are been sent. Is your friend using an app to text with?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎16-01-2014 22:26

on ‎16-01-2014 22:26

No - just plain vanilla, from another Galaxy S3
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Anonymous
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In response to MI5

on ‎16-01-2014 22:27

on ‎16-01-2014 22:27

I should add that no-one else on his contacts list has any problem in receiving, just us!
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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

‎16-01-2014 22:35 - edited ‎16-01-2014 22:36

‎16-01-2014 22:35 - edited ‎16-01-2014 22:36

I'm not sure if three have a limit on the number of people in a group, or, it's possible it's been sent as an MMS and your phones not set up to receive them ?

Ask your friend to check his message app and to turn off "Auto MMS Conversion" in settings if it's ticked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎17-01-2014 11:22

on ‎17-01-2014 11:22

I am currently checking this out,
Cheers
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