Great Customer Service (Courtney from Glasgow Call Centre)

[Anonymous]

Just writing on here to thank Courtney (Glasgow Call Centre) for sorting out the issues we had with two phone accounts we had recently ordered, the original salesman in their haste to close the deal managed to use the wrong email address for one of them and get the tarriffs wrong by over £15 a month from that agreed in the phone call.

  After phoning to give O2 a piece of my mind and cancel the orders, the delightful Courtney calmed the situation, and my mood, and sorted it all out and saved us a little bit more which always helps.

If O2 has a way of rewarding their staff for going the extra mile then I think Courtney deserves the prize this month for her patience and understanding.

Thanks

[Anonymous]

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@Anonymous wrote:

Just writing on here to thank Courtney (Glasgow Call Centre) for sorting out the issues we had with two phone accounts we had recently ordered, the original salesman in their haste to close the deal managed to use the wrong email address for one of them and get the tarriffs wrong by over £15 a month from that agreed in the phone call.

  After phoning to give O2 a piece of my mind and cancel the orders, the delightful Courtney calmed the situation, and my mood, and sorted it all out and saved us a little bit more which always helps.

If O2 has a way of rewarding their staff for going the extra mile then I think Courtney deserves the prize this month for her patience and understanding.

Thanks

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Great positive feedback here. I'm sure @Toby @Anonymous will feed it back to Courtney or @Anonymous will

[Cleoriff]

Excellent post @Anonymous

Thanks for sharing such a positive experience. O2 come in for a lot of criticism so it's really great to hear when they have 'come good' as it were...

[Toby]

Hi @Anonymous

Great to hear! If you would like me to pass on your kind words, please send me a private message so that I can get some details

Oh, and welcome to the community!

[Anonymous]

Thanks for the mention @Anonymous!

As soon as @Anonymous sends Toby or me a PM with the details we will share the love 

M

[jonsie]

All the advisers welcome good feedback. Far too much negative stuff about these days but that's the way of things on a customer community so it's good to see positive feedback.