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Data says im not subscribed

Anonymous
Not applicable

on ‎08-09-2015 20:12

on ‎08-09-2015 20:12

my phone wont let me use my data and keeps saying. You are not subscribed to a cellular data service
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Cleoriff
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‎08-09-2015 20:15 - edited ‎08-09-2015 20:16

‎08-09-2015 20:15 - edited ‎08-09-2015 20:16

Have you got the idata bolt on?

Also look at this

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

 

Veritas Numquam Perit

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MI5
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on ‎08-09-2015 20:16

on ‎08-09-2015 20:16

Text the word Active to 2020 save the settings that get sent back and reboot phone.
You can also go into network settings, scroll down and choose reset.
If all this fails you are on the wrong data apn, but let us know about the above first pls.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎08-09-2015 21:25

on ‎08-09-2015 21:25

Check in My O2 to see if you have the idata bolt on. If not call customer service to get it changed over.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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on ‎15-09-2015 11:08

on ‎15-09-2015 11:08

Hi @Anonymous

 

Did you follow the advice that the users pointed out? Did you check that you have the idata bolt on? Did you text Active to  2020 and reboot the phone?did you go into network settings and chose reset? If you let us know we can help you further

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