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Anonymous
Posts: 0

Data says im not subscribed

my phone wont let me use my data and keeps saying. You are not subscribed to a cellular data service
Posts: 101,875
Topics: 770
Registered: ‎14-01-2013

Re: Data says im not subscribed

[ Edited ]

Have you got the idata bolt on?

Also look at this

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

 

*The Game Is On*

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Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Data says im not subscribed

Text the word Active to 2020 save the settings that get sent back and reboot phone.
You can also go into network settings, scroll down and choose reset.
If all this fails you are on the wrong data apn, but let us know about the above first pls.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Data says im not subscribed

Check in My O2 to see if you have the idata bolt on. If not call customer service to get it changed over.

Anonymous
Posts: 0

Re: Data says im not subscribed

Hi @Anonymous

 

Did you follow the advice that the users pointed out? Did you check that you have the idata bolt on? Did you text Active to  2020 and reboot the phone?did you go into network settings and chose reset? If you let us know we can help you further