cancel
Showing results for 
Search instead for 
Did you mean: 

Great Customer Service (Courtney from Glasgow Call Centre)

Anonymous
Not applicable

Just writing on here to thank Courtney (Glasgow Call Centre) for sorting out the issues we had with two phone accounts we had recently ordered, the original salesman in their haste to close the deal managed to use the wrong email address for one of them and get the tarriffs wrong by over £15 a month from that agreed in the phone call.

  After phoning to give O2 a piece of my mind and cancel the orders, the delightful Courtney calmed the situation, and my mood, and sorted it all out and saved us a little bit more which always helps.

If O2 has a way of rewarding their staff for going the extra mile then I think Courtney deserves the prize this month for her patience and understanding.

Thanks

Message 1 of 6
3,394 Views
5 REPLIES 5

Anonymous
Not applicable

@Anonymous wrote:

Just writing on here to thank Courtney (Glasgow Call Centre) for sorting out the issues we had with two phone accounts we had recently ordered, the original salesman in their haste to close the deal managed to use the wrong email address for one of them and get the tarriffs wrong by over £15 a month from that agreed in the phone call.

  After phoning to give O2 a piece of my mind and cancel the orders, the delightful Courtney calmed the situation, and my mood, and sorted it all out and saved us a little bit more which always helps.

If O2 has a way of rewarding their staff for going the extra mile then I think Courtney deserves the prize this month for her patience and understanding.

Thanks


Great positive feedback here. I'm sure @Toby @Anonymous will feed it back to Courtney or @Anonymous will

Message 2 of 6
3,392 Views

Cleoriff
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Excellent post @Anonymous

Thanks for sharing such a positive experience. O2 come in for a lot of criticism so it's really great to hear when they have 'come good' as it were...

Veritas Numquam Perit

Girl in a jacket
Message 3 of 6
3,346 Views

Toby
Former Staff
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:

Hi @Anonymous

Great to hear! If you would like me to pass on your kind words, please send me a private message so that I can get some details slight_smile

 

Oh, and welcome to the community!

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 4 of 6
3,185 Views

Anonymous
Not applicable

Thanks for the mention @Anonymous!

 

As soon as @Anonymous sends Toby or me a PM with the details we will share the love slight_smile

 

M

Message 5 of 6
3,166 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

All the advisers welcome good feedback. Far too much negative stuff about these days but that's the way of things on a customer community so it's good to see positive feedback. 

Message 6 of 6
3,158 Views