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Anonymous
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Faulty phone 4 months old

I purchased a iPhone 7 in Feb and tonight the screen turned white and it won't change. I have tried turning it off and resetting it but the white screen won't budge. If I take this o2 will they replace it there and then as its only 4 months old?

Anonymous
Posts: 0

Re: Faulty phone 4 months old

[ Edited ]

@Anonymous O2 will not replace. They will only repair it. I suggest going to Apple who will get it sorted for you in warranty 

 

 https://www.apple.com/uk/retail/geniusbar/

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Posts: 88,635
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Registered: ‎04-04-2012

Re: Faulty phone 4 months old

O2 only replace if inside 30 days
http://www.o2.co.uk/termsandconditions
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,503
Topics: 688
Registered: ‎14-01-2013

Re: Faulty phone 4 months old

Apple are definitely your best bet. My son had a similar problem when his phone was 7 months old. Screen went pink and pixelated. He rang Apple, they repaired it within 2 hrs at no cost to him.

*The Game Is On*


Level 28: Ingenious
Posts: 1,122
Registered: ‎02-07-2013

Re: Faulty phone 4 months old

Apple all the way. If you send it away with O2 not only will be you without a phone for a while, they will find a reason to charge you (water damage being one of the favourites used).

If you do choose to go with O2 then please ensure you take photos of your phone to record the condition before you send it