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Posts: 0

media messages to my mobile

Any time I am sent a media message I am unable to open it and I am sent a message from o2 saying "You've been sent a media message from .... View it at o2.co.uk/m/ by typing in your mobile number and pin ......."

I believe my phone is a 4S model.  What if anything can I do to simply receive media messages?

Posts: 0

Re: media messages to my mobile

Do you have mms switched on? 

Posts: 88,093
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: media messages to my mobile

Have you got mobile data turned on and in a 3g signal area?
Make sure your apn is correct by resetting your network settings and checking here https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...
Finally, if still not working, call o2 and see if you are on the correct iphone data tariff http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)