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Faulty SIM card

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Anonymous
Not applicable

on ‎21-12-2012 19:31

on ‎21-12-2012 19:31

I send short texts and do not include any photos,etc. but for some reason these texts are being charged at the MMS rate.

When I contacted O2 Chat Line I was told the charges are computerised so there could not be an error and I must have sent MMS texts. This ridiculous as some texts were only 30 characters! 

I wonder if the SIM card could be faulty and is not recognising SMS texts? Is this possible?

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Anonymous
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In response to adamtemp64

on ‎24-12-2012 16:39

on ‎24-12-2012 16:39

Yes I realise now that I should have turned  off the MMS setting. 

Working fine now.

Thanks for all of your suggestions.

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MI5
Level 94: Supreme
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on ‎21-12-2012 19:32

on ‎21-12-2012 19:32

How many people did you send the texts to?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎21-12-2012 19:35

on ‎21-12-2012 19:35

did you send it as a group message

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Anonymous
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on ‎21-12-2012 20:09

on ‎21-12-2012 20:09

Does it happen everytime or once in a while?

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Anonymous
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In response to Anonymous

on ‎22-12-2012 06:28

on ‎22-12-2012 06:28

It is possible the sim card could be faulty.

Is 02 sending you a replacement to see if that helps.

Also removing your sim and giving it a wipe and general clean around the sim insert port can help.
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adamtemp64
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In response to Anonymous
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on ‎22-12-2012 09:21

on ‎22-12-2012 09:21

are you using the subject line?

 

If yes that automatically sends as an mms

 

You can turn it off in settings

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Anonymous
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In response to adamtemp64

on ‎24-12-2012 16:39

on ‎24-12-2012 16:39

Yes I realise now that I should have turned  off the MMS setting. 

Working fine now.

Thanks for all of your suggestions.

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