FAULTY PHONE!

[Anonymous]

i purchased my iphone 5c last year and last week my phone would not turn on for no reason i took the phone into the 02 store and sent it for repair. i then was informed by the 02 repair centre that my phone was indeed faulty through no fault of my own. My mum spoke to a lady called Susan (from glasgow office) who was totally non supportive and if 02 are reading this, i suggest you listen in on the conversation, if that is your customer service than ill get my next phone from aldi! we are now having to phone everybody 02,apple, we've currently looked at our customer rights and if needs be we will be exercising them both from the Sales of Goods Act and EU regulations. Neither of these are considered or explained when dealing with issues on goods that 02 have supplied.

[jonsie]

Useful links ..Credit @adamtemps64 

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Guide-Differance-between-SOGA-and-warranty-exte...

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

[MI5]

I agree. O2 should honour any repairs or replacements for the life of the contract, but that is a risk you take with apple stuff.

[jonsie]

It's only apple who seem to get away with 12 months warranty for some reason. Two years should be the minimum life cycle of a phone and last at least as long as the contract. Why does a manufacturer charge so much for their phones but has no confidence in their products?

[Anonymous]

My upgrade is due in January and to get out of the one it's 160 but I refuse to pay money to pay off a contract if I don't have a phone, thank you all for the help by the way, if needs must I will take it further

[Anonymous]

It is your right to take it further if you wish @Anonymous, but it was on the contract you accepted that by getting an iphone you would only be covered for 12 months. If you wanted to extend that you would have to subscribe to Apple care. Apple's rules not O2. All the other manufacturers are 24 months except Apple.

[jonsie]

My point exactly @Anonymous, no faith in their overpriced outdated phones yet people fall over themselves to be associated with a company who don't want to know after 12 months. Why do people have to pay yet more money for Apple care?

[Anonymous]

One of the "perks" of having an Apple phone! They should just call it extended warranty but I guess Apple care sounds better!Don't forget It's all about the image...

[jonsie]

....not to forget the money!!