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Esim transfer to new iPhone

JBycroft
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I currently have an active esim on my iPhone XR, tomorrow my new iPhone 11 will arrive. When I transfer my XR data to the iPhone 11 will the esim settings transfer also or do I need a new esim pack. (I don’t have the qr code from the original esim pack)

Thanks
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MI5
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@JBycroft 

You'll need customer service to do the transfer Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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@JBycroft 

You'll need customer service to do the transfer Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JBycroft
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I’ve spoken to customer services who weren’t very helpful. They have sent me a new esim pack in the post. Can they not do the transfer over the phone ?

Thanks
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Cleoriff
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Hi @JBycroft 

All info about Esim activation is in this link. https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

Veritas Numquam Perit

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MI5
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You would like to think so but nothing ever easy with O2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JBycroft
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Recieved the esim pack today and added it to my new iPhone but my phone number isn’t showing as linked to the esim.

I think I need my original physical sim (which I no longer have) to perform a sim swap.

I will ring again in the morning, what a joke this is. Had no phone since Monday now.
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Img23
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How did you resolve this issue @JBycroft 

Grateful for any help!

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Cleoriff
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@JBycroft @Img23 I will tag @O2Sarah- to the post. Hopefully she will be able to help after 8am tomorrow.

Veritas Numquam Perit

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O2Sarah-
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Thanks for the tag @Cleoriff 

@JBycroft and @Img23 I will send you a private message to check your accounts. 

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Cleoriff
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Thanks  so much @O2Sarah-  x

Veritas Numquam Perit

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