Esim transfer to new iPhone

[JBycroft]

I currently have an active esim on my iPhone XR, tomorrow my new iPhone 11 will arrive. When I transfer my XR data to the iPhone 11 will the esim settings transfer also or do I need a new esim pack. (I don’t have the qr code from the original esim pack)

Thanks

[MI5 · Accepted solution]

@JBycroft 

You'll need customer service to do the transfer Guide: Coronavirus Community Help and Support 

[JBycroft]

I’ve spoken to customer services who weren’t very helpful. They have sent me a new esim pack in the post. Can they not do the transfer over the phone ?

Thanks

[Cleoriff]

Hi @JBycroft 

All info about Esim activation is in this link. https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

[MI5]

You would like to think so but nothing ever easy with O2.

[JBycroft]

Recieved the esim pack today and added it to my new iPhone but my phone number isn’t showing as linked to the esim.

I think I need my original physical sim (which I no longer have) to perform a sim swap.

I will ring again in the morning, what a joke this is. Had no phone since Monday now.

[Img23]

How did you resolve this issue @JBycroft 

Grateful for any help!

[Cleoriff]

@JBycroft @Img23 I will tag @O2Sarah- to the post. Hopefully she will be able to help after 8am tomorrow.

[O2Sarah-]

Thanks for the tag @Cleoriff 

@JBycroft and @Img23 I will send you a private message to check your accounts. 

[Cleoriff]

Thanks  so much @O2Sarah-  x