Hey guys, so ive been following this thread for a few days hoping I was one of the lucky ones. I'm not.
Anyway.. I order the 7+ Black 32GB on 9/9 8.45am and my boyfriend shortly after me - both with delivery expectation 'Up to 2 weeks'. I've had no email, no delay text, no nothing from O2. Anyway... My boyfriend got a call today saying that he wouldnt be receiving his iPhone (exactly the same as mine) until 30th November.
Live chat are useless. They just say it's out of stock and I will get an email and text when it is dispatched "up to 6 weeks" (Tell me something I don't know please!!)
This was a call from 'O2 Head Office on behalf of his local O2 Store' (even though he ordered online). We called back the number who's automated message said 'Thanks for calling the O2 Business Centre' and someone picked up. When he said he wanted to cancel his order and his contract, they said they couldnt do it. And to call 202.
Then I spoke to a poor boy who knew nothing and didn't even know how to cancel my order and refund me my 'Handset Upfront Fee'. However, he did credit my O2 account with £10 for the inconvencience.
I repeatedly said that I knew it wasnt his fault, and I was sorry to be another one of those customers. He asked if there was anything they could do to stop me from cancelling my contract. I said "Yes, tell me where I am in the queue and realistically how long will it take before I recieve my new iPhone". He couldn't.
Anyway, I told him to keep my order and my contract going for now. Mainly because i've still got my fingers crossed that i'm going to be lucky and get my handset sooner than 3 can deliver the one I just ordered online (estimated 7th October). Because I really don;t want to leave O2!
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