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Delivery expectations for iPhone 7 PLUS?

Anonymous
Not applicable

Seperate thread for 7+ customers to update each other.

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Toby
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Hi @Anonymous and @Anonymous,

Let us know how you get on!

@DCapel, have you been given further info on when you'll receive it?

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DCapel
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@Toby No
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jtuk
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Whilst it is nice to hear people are receiving emails and phones us refresh customers are still kept in the dark. The shops are still not receiving information and o2 giving us no information at all. It would be so nice to hear something encouraging from o2 - anything! - but it is like we don't exits or matter to them at all. I have never in my life been treated like this by a company who takes my money. I know it is a first world problem and there are more important things happening in the world but still it is distressing to be left in this limbo. I am going abroad tomorrow clutching my old phone when I should have by rights of the refresh contract have been a proud customer holding my new iPhone!
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Anonymous
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@jtuk What date did you refresh your contract ? 

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Toby
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@DCapel, feel free to PM me and we can have a chat about how to get you some kind of update.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
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• Want to know who we are? Come and say hi to us.
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DCapel
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Nothing
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Anonymous
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"when I ordered (late morning on 9/9) it said "more than 6 weeks"."

 

I think that is an unfair term stated in the Guidance for the Unfair Terms in Consumer Contracts

Regulations 1999 (https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/284426/oft311.pdf)

 

Group 2(f): Exclusion of liability for delay9

 

2.6.1 The law requires that goods should be delivered, and services carried out,

when agreed, or, if no date is fixed, within a reasonable time. A term which

allows the supplier to fail to meet this requirement upsets the balance of

the contract. This applies not just to terms which simply exclude all liability

for delay, but also to standard terms allowing unduly long periods for

delivery or completion of work, or excessive margins of delay after an

agreed date. The effect is the same – to allow the supplier to ignore the

convenience of customers, and even verbal commitments as to deadlines.

 

2.6.2 Such a term is particularly likely to be considered unfair since, if the

contract says nothing on the issue of timing, the obligation on the supplier

is only to be reasonably prompt in carrying out his side of the bargain. In

fact, the law is even more accommodating than this implies, since, if that

requirement is not met, the consumer has no immediate right to cancel. He

or she must set a deadline,10 which allows the supplier a further reasonable

time, and can then take action only if that date is missed.

 

2.6.3 The fact that delays can be caused by circumstances genuinely beyond the

supplier's control does not make it fair to exclude liability for all delays

however caused. Such terms protect the supplier indiscriminately, whether

or not he is at fault.

 

2.6.4 Contracts sometimes say that 'every effort' will be made to honour agreed

deadlines, yet still exclude all liability for any delay. This leaves the

consumer with no right to redress if no effort is actually made. Guarantees

of this kind are largely valueless.

 

 

 

 

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Anonymous
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I am an o2 refresh customer... I ordered on the 18th and I have heard nothing. My o2 store have had a couple of 32gb 7+ but that's it. It's insane how long this is taking and the fact new customers got there's before me when they ordered at the beginning of october is just disgraceful!
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Toby
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Hi @Anonymous,

Feel free to send me a PM and we can have a chat. 

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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jtuk
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Like all iPhone 6s Refresh contracts I went in the store on 25 September- not allowed earlier....
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