on 16-09-2016 13:31
on 16-09-2016 13:31
26-10-2016 17:01 - edited 26-10-2016 17:03
26-10-2016 17:01 - edited 26-10-2016 17:03
Hi @Anonymous and @Anonymous,
Let us know how you get on!
@DCapel, have you been given further info on when you'll receive it?
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on 26-10-2016 19:45
on 26-10-2016 21:55
on 27-10-2016 00:25
on 27-10-2016 08:49
on 27-10-2016 08:49
@DCapel, feel free to PM me and we can have a chat about how to get you some kind of update.
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on 27-10-2016 09:10
on 27-10-2016 09:10
on 27-10-2016 09:15
"when I ordered (late morning on 9/9) it said "more than 6 weeks"."
I think that is an unfair term stated in the Guidance for the Unfair Terms in Consumer Contracts
Regulations 1999 (https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/284426/oft311.pdf)
Group 2(f): Exclusion of liability for delay9
2.6.1 The law requires that goods should be delivered, and services carried out,
when agreed, or, if no date is fixed, within a reasonable time. A term which
allows the supplier to fail to meet this requirement upsets the balance of
the contract. This applies not just to terms which simply exclude all liability
for delay, but also to standard terms allowing unduly long periods for
delivery or completion of work, or excessive margins of delay after an
agreed date. The effect is the same – to allow the supplier to ignore the
convenience of customers, and even verbal commitments as to deadlines.
2.6.2 Such a term is particularly likely to be considered unfair since, if the
contract says nothing on the issue of timing, the obligation on the supplier
is only to be reasonably prompt in carrying out his side of the bargain. In
fact, the law is even more accommodating than this implies, since, if that
requirement is not met, the consumer has no immediate right to cancel. He
or she must set a deadline,10 which allows the supplier a further reasonable
time, and can then take action only if that date is missed.
2.6.3 The fact that delays can be caused by circumstances genuinely beyond the
supplier's control does not make it fair to exclude liability for all delays
however caused. Such terms protect the supplier indiscriminately, whether
or not he is at fault.
2.6.4 Contracts sometimes say that 'every effort' will be made to honour agreed
deadlines, yet still exclude all liability for any delay. This leaves the
consumer with no right to redress if no effort is actually made. Guarantees
of this kind are largely valueless.
on 27-10-2016 10:52
on 27-10-2016 10:52
on 27-10-2016 12:18
on 27-10-2016 12:18
Hi @Anonymous,
Feel free to send me a PM and we can have a chat.
Get involved:
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• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.
on 27-10-2016 13:54