Just got off of text chat again still full of ******:
the Transcript is as follows:
info: Welcome to O2, someone will be with you soon.
info: You are through
O2: Hello. I hope you're well. What can I do for you?
Customer: I have been told to contact you by the Facebook team
Customer: this is the most popular question for O2 right now
Customer: all i want to know is when will i get my iPhone 7 Plus that was pre ordered on the 9th of september
Customer: I have received NO TEXT or EMAILs since i placed my order, NOTHING
O2: I really apologise for the trouble that caused Dan.
O2: I'll quickly check the details for you.
O2: Can I just confirm your full name please?
Customer: I am the account holder
O2: Just to confirm you wish to discuss pay monthly number you already entered?
Customer: yes
O2: Can you tell me the 1st and 3rd characters of your security answer please?
Customer: ****
O2: That's perfect. Thank you.
O2: As I checked the order details I see that the order for Apple iPhone 7 Plus 128GB Black is out of stock as of now.
Customer: I KNOW THAT
O2: It may take more than 6 weeks to get the phone delivered.
Customer: please dont give me the cut and paste answers
Customer: Ive received no communication from O2 telling me any information regarding delivery
O2: There’s a market-wide delay in receiving iPhone 7 stock so we haven’t received enough devices to be able to fulfil all pre-orders on launch day.
O2: We realise the disappointment and annoyance this has caused.
O2: Trust me, we're working with Apple and are doing everything we can to get your device to your as quickly as we can.
Customer: Those are the exact word for word answers i was given 5 days ago.
Customer: thank you for your time, i appreciate this isnt anything to do with you.
O2: As of now the update we have is that it will take more than 6 weeks to get the phone delivered as we haven't received the enough stock yet.
Customer: O2 are saying they have contacted all effected customers. THEY HAVE NOT
Customer: I have received no TEXT or EMAILS from O2 advising me of any problem or delays.
O2: Dan as per the latest update we got you'll definitely receive the update from O2 today.
Customer: No i wont because I was told that 5 days ago.
O2: We're really sorry for the wait.
O2: I can completely understand your concern.
O2: I'll also push your order for delivery so that as soon as we receive the stock from Apple, we'll deliver the phone to you on priority.
Customer: thank you for your Time
He is saying that I will receive an update by the end of the day??? I bet I don't !!
He will prioritise my order?? I Bet He doesn't !!
STILL NOT A SINGLE EMAIL OR TEXT expalining a delay in delivery, NOTHING.
