Solved: Dead pixel

Anonymous · ‎20-11-2013

Hi all
I have mentioned yesterday that I have a dead pixel on my 5s screen 😞
I have booked an app with someone from the Genius Bar for Monday
The question is, if the apple store replaces my phone what will happen to the one I have now?
I am on refresh so I'm paying for the phone separately
Obviously each phone has a different serial no and IMEI so would I have to pay O2 for the phone in full?
And what about my number?
Cheers guys!

adamtemp64 · ‎20-11-2013

apple should update there database but once you return ring 202 and adsvise them you have had a warranty replacement from apple an they will change imei associated . shoulld cause no issues.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64 · ‎20-11-2013

apple should update there database but once you return ring 202 and adsvise them you have had a warranty replacement from apple an they will change imei associated . shoulld cause no issues.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎20-11-2013

Thank you very much
Will update after my visit to the Apple store

MI5 · ‎20-11-2013

@Anonymous wrote:

And what about my number?

Your number is on your SIM card which you will keep.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-11-2013

lol true that

what I was wondering was if the simcard will be active or not

MI5 · ‎20-11-2013

No, you won't need or get a new sim card - you just put yours in the new phone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-11-2013

thanks again MI5

as I say: it takes skills to be a brunette and act like a blonde

MI5 · ‎20-11-2013

I know a joke about that - but I'll save it for another day

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-11-2013

I can be really dopey sometimes

do you know how long it takes to have a pic approved?

uploaded one couple of days ago to set as my avatar

cheers

Anonymous · ‎20-11-2013

@Anonymous wrote:
Hi all
I have mentioned yesterday that I have a dead pixel on my 5s screen 😞
I have booked an app with someone from the Genius Bar for Monday
The question is, if the apple store replaces my phone what will happen to the one I have now?
I am on refresh so I'm paying for the phone separately
Obviously each phone has a different serial no and IMEI so would I have to pay O2 for the phone in full?
And what about my number?
Cheers guys!

Also. If you have insurance on your iPhone (whether from O2 or some other place) contact them to advise that you have had your iPhone replaced and provide them with the new serial/IMEI numbers so that they can update your details.

O2

Dead pixel

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Transfer sim to new phone

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