Data

[Ellis1911]

Upgrading to 5g for better internet connection 

[madasaf1sh · Accepted solution]

@Ellis1911 

Be aware you may not get better data connection, or better speeds on 5G, as it all depends on a lot of factors. 

You will also need a 5G sim and a 5G handset for a 5G sim, you will need to either call Customer Services on 202 or take photo ID and visit a local o2 store

[MI5]

@Ellis1911 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Thanks

[Bambino]

@Ellis1911 You also need to be in an area enabled for 5G. This will give you a general idea: 

O2 Network Coverage Checker | 2G, 3G, 4G and 5G Coverage