This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Data

Go to solution
Ellis1911
Level 1: Joiner
  • 3 Posts
  • 3 Topics
  • 0 Solutions
Registered:

on ‎06-03-2023 21:31

on ‎06-03-2023 21:31

Upgrading to 5g for better internet connection 

Message 1 of 4
803 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
madasaf1sh
Level 78: King of Kings
  • 12263 Posts
  • 75 Topics
  • 3254 Solutions
Registered:

on ‎06-03-2023 21:32

on ‎06-03-2023 21:32

@Ellis1911 

 

Be aware you may not get better data connection, or better speeds on 5G, as it all depends on a lot of factors. 

 

You will also need a 5G sim and a 5G handset for a 5G sim, you will need to either call Customer Services on 202 or take photo ID and visit a local o2 store

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

Message 2 of 4
799 Views
0 Kudos
3 REPLIES 3

Go to solution
madasaf1sh
Level 78: King of Kings
  • 12263 Posts
  • 75 Topics
  • 3254 Solutions
Registered:

on ‎06-03-2023 21:32

on ‎06-03-2023 21:32

@Ellis1911 

 

Be aware you may not get better data connection, or better speeds on 5G, as it all depends on a lot of factors. 

 

You will also need a 5G sim and a 5G handset for a 5G sim, you will need to either call Customer Services on 202 or take photo ID and visit a local o2 store

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 4
800 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
  • 152430 Posts
  • 651 Topics
  • 29095 Solutions
Registered:

on ‎06-03-2023 21:34

on ‎06-03-2023 21:34

@Ellis1911 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
798 Views
0 Kudos

Go to solution
Bambino
Level 86: Prestigious
  • 24500 Posts
  • 1069 Topics
  • 3842 Solutions
Registered:

on ‎06-03-2023 22:17

on ‎06-03-2023 22:17

@Ellis1911 You also need to be in an area enabled for 5G. This will give you a general idea: 

O2 Network Coverage Checker | 2G, 3G, 4G and 5G Coverage

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 4 of 4
783 Views
Top