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Ellis1911
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on ‎06-03-2023 21:31

on ‎06-03-2023 21:31

Upgrading to 5g for better internet connection 

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madasaf1sh
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on ‎06-03-2023 21:32

on ‎06-03-2023 21:32

@Ellis1911 

 

Be aware you may not get better data connection, or better speeds on 5G, as it all depends on a lot of factors. 

 

You will also need a 5G sim and a 5G handset for a 5G sim, you will need to either call Customer Services on 202 or take photo ID and visit a local o2 store

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 77: Grand Master
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on ‎06-03-2023 21:32

on ‎06-03-2023 21:32

@Ellis1911 

 

Be aware you may not get better data connection, or better speeds on 5G, as it all depends on a lot of factors. 

 

You will also need a 5G sim and a 5G handset for a 5G sim, you will need to either call Customer Services on 202 or take photo ID and visit a local o2 store

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎06-03-2023 21:34

on ‎06-03-2023 21:34

@Ellis1911 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎06-03-2023 22:17

on ‎06-03-2023 22:17

@Ellis1911 You also need to be in an area enabled for 5G. This will give you a general idea: 

O2 Network Coverage Checker | 2G, 3G, 4G and 5G Coverage

I DO NOT WORK FOR O2



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