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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9623 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 383298 Views
  • 4 replies
  • 0 kudos

Error code 14 on Apple Watch

Hi all. error code 14 when trying to add sim to watch. Please help as been a week and o2 unable to assist. Been into apple and not a watch issue!

Domw9499 by Level 1: Joiner
  • 1085 Views
  • 5 replies
  • 1 kudos

Resolved! iPhone 14 Pro Max "Call Failed"

My iphone was bought from the UK Apple Store because of the pre-Christmas iPhone 14 Pro Max drought at O2. I can receive calls but cannot make calls anywhere - getting the "Call Failed" message. Nor can I establish WiFi calling. The phone uses an eSI...

Suspishio by Level 1: Joiner
  • 2220 Views
  • 6 replies
  • 0 kudos

Resolved! Problem with iMessage (I am not receiving certain messages and when I do, are from unknown numbers)

Hello!Since I moved to o2 I am having issues with iMessages.I am not receiving all the messages from certain specific numbers and when I do, even knowing the sender, the message comes from an unknown number. For example:-I send a message to a contact...

Diego1 by Level 1: Joiner
  • 1079 Views
  • 2 replies
  • 0 kudos

Esim problems

Hi all. Recently bought an iPhone 14 pro in the us, so esim only. Current phone is iPhone 11. Back in UK order esim pack from O2, arrived today and followed O2 instructions by scanning QR code on old phone. Then did sim swap to transfer existing numb...

JamesK1 by Level 1: Joiner
  • 5661 Views
  • 9 replies
  • 0 kudos

Resolved! unpair apple watch

i want to unpair old apple watch and pair new one,. it gives a few options, what option do i chose ? worried about losing data plan that’s linked to watch as it’s got a separate sync so it can be used independently

Lee1970 by Level 1: Joiner
  • 905 Views
  • 1 replies
  • 0 kudos

Call Forwarding Issue - Iphone 13

Hello. Having a problem with the call-forwarding option on my iphone 13 (two of my colleagues have also had the same problem this weekend). When I go to Settings - Phone - call Forwarding, the button is greyed out / off. I turn it on, then go to the ...

PAM76 by Level 1: Joiner
  • 2482 Views
  • 2 replies
  • 0 kudos

Code 14 Apple Watch

Hi,I got a new Apple Watch today (series 8). When setting it uo, it will not connect to my data plan. It comes up saying I need to contact fir support and state “code 14”. I have tried to get help down other avenues and not getting any support to res...

Liv31 by Level 1: Joiner
  • 1492 Views
  • 8 replies
  • 0 kudos

Resolved! Setup my old Series 5 Watch for my child, no mobile data.

Hi all. Like many of the posts here, I have upgraded my watch, and now have an older series 5 one. I reset it and then set it up for my 8 year old son on my phone under the apple family app. It is working fine, but it doesnt have mobile data. I am pa...

Jbutleruk by Level 1: Joiner
  • 1793 Views
  • 7 replies
  • 0 kudos