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I was getting my phone delivered to me today then it changed got changed to tomorrow and DHL decided to send my phone back to O2 without having to give them a response and I have not made any cancellations or O2 made any changes so why have they sent...

Miss_A by Level 1: Joiner
  • 1 replies
  • 0 kudos

Upfront cost refund

Hiya, I recently made a purchase on the new iPhone online and jsut today have been sent an email saying they have refunded me the £30 upfront cost. No I want to know if this means they have cancelled the order or if this is normal as I had an order c...

richxie by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Yet another Apple Watch data plan issue

Hi all, Bought a new S4 Apple Watch a couple of months ago, received it and set up with no issues whatsoever. Unfortunately the watch got damaged, made my claim through O2 insure, and was told they had no S4's in stock at all re a replacement. Was ad...

MindlessJD by Level 1: Joiner
  • 22 replies
  • 0 kudos

Resolved! Iphone show caller ID

I can't switch show caller ID on/off, can this be fixed through O2? 

Elaine3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Unlock my phone!!!

I have been trying to unlock my iPhone X for several days now. I bought it secondhand and popped my Virgin Mobile SIM card into the device, only to tell me that the SIM is not supported. I learned that the device is locked to O2, so I began investiga...

Ellie1312 by Level 1: Joiner
  • 1 replies
  • 1 kudos

Resolved! New Phones!

Hi there, I just received my phone after I claimed my insurance but I have some questions and problems with this "new" phone.1. The phone in blocked, whenever I put a sim card inside , I cannot activate the phone because it's saying something like " ...

photos not%20downloaded%20to%20new%20phone

i've recently upgraded my phone and am still waiting for all of my photos in the icloud to appear on my new phone. ive tried airdropping some of them which worked but now my old phone will no longer allow me to do this. my recycle price on the old ph...

SJGoon by Level 1: Joiner
  • 3 replies
  • 0 kudos

Poor network/internet connection on iPhone 8

Last week i have started to not get little or no network/internet/data coverage when i leave WIFI. i originally logged this with O2 who told me there is no signal problems in my area. As soon as i leave home and WIFI i get 3G signal with no bars. I u...

peterB2 by Level 1: Joiner
  • 5 replies
  • 0 kudos