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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9074 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382223 Views
  • 4 replies
  • 0 kudos

106 error code

Trying to add a watch connection onto my o2 dim only contract getting 106 error code

John42 by Level 1: Joiner
  • 1158 Views
  • 5 replies
  • 0 kudos

Resolved! No sim error on Apple Watch Ultra - code 14

Hifor the second time in a week I have no sim error on my Watch Ultra. I’ve deleted the plan and when I go to reconnect it this time I get code 14, previous time I had code 90. It was working fine until I got three messages from O2 today about my pre...

Lynski83 by Level 1: Joiner
  • 779 Views
  • 1 replies
  • 0 kudos

Resolved! Poor Wi Fi connection

Hi,My wi fi connection is slow on iPhone 13 Pro. Wife’s is ok and she is on Giff Gaff. I end up using 4g for better speeds. Any advice appreciated.

Hammy by Level 1: Joiner
  • 518 Views
  • 1 replies
  • 0 kudos

Error code 14 when trying to setup mobile service

Hi there, my watch was replaced some weeks ago and I now can't connect it to my O2 data plan- Error code 14. I have spoken to customer support and the issue is not resolved after resetting etc. Any help appreciated!

Resolved! Faulty charger

So I ordered a new phone with a new charger, I continued using my old charger but when I went to use my new one I saw the tip was broken, how do I get a replacement?

Nadz by Level 1: Joiner
  • 630 Views
  • 2 replies
  • 0 kudos

Help! Airtime plan won’t connect to my Apple Watch

I brought a Apple Watch and it won’t connect mobile data. Everytime I log in to my 02 account to activate the mobile data plan it wants me to add a new £5 airtime plan but I already have one. ( 02 have confirmed this) I have spoken to so many people....

MrsKirbs by Level 1: Joiner
  • 2035 Views
  • 9 replies
  • 0 kudos

Apple watch 8 - airtime plan does not activate

Hi, I have been trying to set up an airtime plan for my apple watch (8), which I did not buy from o2 (although I tried but that’s another story!). After pairing the watch to my iPhone (12, both up to date on softwares), I went to set up the mobile pl...

T_K by Level 1: Joiner
  • 2971 Views
  • 9 replies
  • 0 kudos

Resolved! Can i use a PAC code from my previous network anytime?

Hello,I plan on taking out pay monthly esim contract with 02 now and i want to transfer my physical SIM card number using the PAC code to the esim once my contract with the current provider ends, is this possible or do i have do use a pac code when t...

JR1916 by Level 1: Joiner
  • 994 Views
  • 3 replies
  • 0 kudos

iwatch setup problem - error 112

Hello team, I have problem setting up cellular plan with my iwatch (series 4) and iphone is xs. One of O2 colleague activated Wifi calling for me, I have toggled the tag to ON position, I can see the login page, but after login, it shows below messag...

KenYiu by Level 1: Joiner
  • 891 Views
  • 2 replies
  • 0 kudos

Resolved! Esim transfer to new iPhone

I currently have an active esim on my iPhone XR, tomorrow my new iPhone 11 will arrive. When I transfer my XR data to the iPhone 11 will the esim settings transfer also or do I need a new esim pack. (I don’t have the qr code from the original esim pa...

JBycroft by Level 1: Joiner
  • 9735 Views
  • 9 replies
  • 0 kudos