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Data disappearing

Anonymous
Not applicable

Is anyone else having major problems with data being eaten up at a rate of noughts?

Message 1 of 33
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adamtemp64
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Stab in the dark answer

1 If on an iphone and running ios7 or above all the answers will be in settings> mobile / cellular > here you can turn mobile data off and see by scrolling down what is actually using the data.

 

2 if an iphone before ios 7 the same but no data usage break down (apps available for that)

 

3 if not an iphone selec the correct section of the community

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 11 of 33
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Anonymous
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I just messaged the OP asking him to tell us his phone make, as without that we won't be able to help, but nothing

Message 12 of 33
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perksie
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Best to leave them to it then, shame really!

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Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 13 of 33
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jonsie
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Anonymous
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I have an iphone 4s - not updated to 7.  I have 600mb data.  i don't know what you mean by operating system - I am not (clearly) very technical minded.  Sorry!  Also am at work so had to go offline.   I have gone into settings/general/cellular and switched Cellular Data to off - is that what I was meant to do?

Message 15 of 33
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Anonymous
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as you have an iPhone , the operating system would be iOS

now you switched your mobile data off, your phone won't be using your allowance, try and use wifi as much as possible to avoid mobile data usage

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adamtemp64
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Ok so know we all know the advice i gave has stopped you using mobile data.

 

ios 7 will give you a breakdown by app / system usage so I would upgrade to that when next on wifi or connected to itnes or download one of the data recording apps.

 

600mb data that is a strange amount thought they were 100mb 500mb 750mb 1gb and now 2 5 8 gb

 

But by turning cellular data (american british selected) off no mms / vvm will work or any data away from wifi.

 

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 17 of 33
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jonsie
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Have a look at your data usage in the settings. You should be able to check exactly what app is using your data.

Main thing is to ensure location services are toggled off and data reports to Apple.
Message 18 of 33
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adamtemp64
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@ jonsie still on ios6 no actual usage breakdown is available

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 19 of 33
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Anonymous
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Adam knows his stuff about iPhones slight_smile

Adam, I will PM you as having an issue with my 5s, maybe you will be able to help me

Message 20 of 33
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