Solved: Corrupted sim card

Deankendrick100 · ‎22-12-2022

Hi there o2 community

i have a problem regarding a number that will not connect to my phone and keeps going straight to voice mail

i ported my number over last week and since then my wife can not call me with a normal phone call,

messages

face time video

face time audio

WhatsApp audio

whatsApp video

all the above work fine but a regular phone call will not connect , i have tried my SIM card in another phone and the problem is still there

the caller is not blocked , so the only problem i can see is that the SIM card has become corrupt , any help would be greatly appreciated

thanks

MI5 · ‎22-12-2022

@Deankendrick100

Pop into any O2 store with some ID to get a new sim or contact O2 to send you one out.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-12-2022

@Deankendrick100

Pop into any O2 store with some ID to get a new sim or contact O2 to send you one out.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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