Connecting to virginmedia wifi hub

[Anonymous]

I bought a new iPhone5 today, and find that I can't connect it to the virginmedia wifi hub in my home (when I try, the notice "unable to join the network virginmedia xxxx" comes up).  this is despite the fact that I can connect my iPad and had no problem with my old iPhone 4

[Anonymous]

Try turning off your mobile data before trying to connect.  Works on iphone 5s at open hotspots.  You can turn it back on once you have connected.

[Anonymous · Accepted solution]

Hey lainwydavis have you got an iPhone 5s already before release ! {just kidding}

To the OP try forgetting the network and reboot your home router and try again.

As long as your putting in the right router password {remember its case sensitive} the iPhone 5 should connect.

Does it connect to free wifi such as Mc Donald's etc Ok.

If not then make an appointment with your local Apple Genius Bar do they can run a diagnostic on the phone to ensure the software and hardware ate running fine.