Apple watch ultra cannot connect to mobile data

[Wps7581]

Hi 

This seems quite a familiar issue, but i have purchased my apple watch ultra from O2 and cannot connect the mobile data.

I have had tech involved they have removed the account and added again, i have deleted, reset re-paired the watch more times than i can count but still get the same message.

Oops, something went wrong . Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 106.

i really hope someone can help this is very frustrating.

[Haggis39]

Can someone help me with this same issue. @O2Georgina @O2Emma @O2Lisa 

[O2Emma]

Hi @Haggis39 I can look into this for you I will send you a private message .

[Sidav]

Can someone please help me with this issue for my Apple Watch ultra, been trying around 2 weeks  to get this working after numerous attempts to unpair the Watch and resetting the iPhone but unfortunately with no luck. The message I have at the moment is….. “We setting up your Apple Watch on the o2 network and we’ll text you when it’s done. If you don’t receive a text within 24hrs call o2 quoting reference Code 08

[pgn]

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@Sidav wrote:

Can someone please help me with this issue for my Apple Watch ultra, been trying around 2 weeks  to get this working after numerous attempts to unpair the Watch and resetting the iPhone but unfortunately with no luck. The message I have at the moment is….. “We setting up your Apple Watch on the o2 network and we’ll text you when it’s done. If you don’t receive a text within 24hrs call o2 quoting reference Code 08

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Tagging an O2 Advisor, @O2Emma to help with this, @Sidav - watch out for a private message from her looking for more info.

[O2Emma]

Hi @pgn  You keeping me busy tonight I will pick it up thanks.

[O2Emma]

Hi @Sidav I will send you a private message to look into this for you.

[O2Emma]

Hi @Anonymous Can you pick this up please .

[Anonymous]

@O2Emma thanks for the tag @Sidav will private message you

[pgn]

Ah, to divide and conquer, @O2Emma 😂

[Squiglet]

Hi Wps758, did your problem ever get resolved? I am struggling to get anywhere with a similar issue and all the cases on here seem to go to 'private messaging' and its unclear if the problems are being resolved or people just leave O2 for a better carrier?