Apple Watch series 5 Error code 30

[Joshiii]

Hi just wondering if anyone can help me out I’ve got a new Apple Watch and I’m trying to set up the mobile data on it once I’ve signed in to my account via the set up process on the app it comes up with contact O2 and error code 30, has anybody got any ideas what the issue is? Thank you

[jonsie]

Can you assist @EmilieT? 

[MI5]

@Joshiii 

It takes up to 72 hours to activate the data plan.

Error 30 just means that it is still initialising. 

[Joshiii]

Thanks, what’s happened is I set up an airtime plan with the titanium model I received last week everything went fine and it was activated within an hour, I wasn’t too happy with the titanium Case, so i sent it back to Apple for a refund and I purchased the my hermes model Which arrived this morning. I’ve gone to pair it up with the phone and when I got to the set up data section it would let me enter my email address and password but as it’s signing in it would pop up with the error code 30. I haven't been able to add an airtime plan to the new watch as I haven't been able to To sign in and add a new plan

[MI5]

@Joshiii 

So I guess you need to reset watch and start over.

May also need customer service to remove the old watch from your account 

Guide: How to find help & contact O2 

[Joshiii]

Contacted customer service and they told me to do the same which I've done and it didn't make a difference, still having the same error code. They said that they were going to escalate it to a higher level and I would be contacted within a few days they also took the new eid number

[jonsie]

I've mentioned @EmilieT so I'm sure she can sort this with the help of a guru. 

[EmilieT]

Good morning @Joshiii, and congratulations on new new Apple Watch! You mentioned customer service had escalated your issue, so it sound like it's currently in the best hands to get resolved shortly. If you'd like me to get someone on my end to double check it's being worked on, or if it takes longer than you've been quoted, give us a shout

Thanks for the meniton @jonsie!