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on ā05-01-2023 19:01
Hiya!
Seen this being posted a few times, but I need help!
Upgraded my series 5 to an ultra and at the same time paid off my 13 pro max and when to a o2 sim only on a monthly plan.
I have been unable to add my mobile plan onto the watch, and after talking to the support agents and suggesting that a re-set of the e-sim was needed (saw that was the fix for some) I was informed a ticket would be raised with Apple. No surprise to never be contacted by Apple!
can anyone help me here, as its a feature iām paying for!
š©
Solved! Go to Solution.
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on ā11-01-2023 17:34
Well, I called O2 this morning at 8am, I was told they can not help me unless my iPhone and Apple Watch are both 100% charged. They are calling me back at 7pm tonight to assist me. I have already tried all steps seen on this website and apples but no joy. Hopefully O2 will call back and be able to help. Only got the watch from O2 on Monday, not a good start.
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on ā11-01-2023 19:28
O2 never called. I called them and they are going to get someone else to call me back š«
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on ā11-01-2023 20:01
And let down again. We all know O2ās call centres close at 8pm so I wonāt be getting a call back today. Can anyone help me on this forum please ?
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on ā12-01-2023 08:19
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on ā12-01-2023 08:19
Can you get in touch with @Rocket and @DarrenB please @O2Ryan or @O2Sarah ?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on ā12-01-2023 08:25
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on ā12-01-2023 13:53
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on ā12-01-2023 13:53
Thanks Ryan, I await your reply.
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on ā13-01-2023 18:29
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on ā18-01-2023 20:15
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on ā18-01-2023 20:15
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on ā18-01-2023 20:17
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on ā18-01-2023 20:53
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on ā18-01-2023 20:53
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