Apple Watch - not able to add mobile plan!

[TK2]

Hiya! 

Seen this being posted a few times, but I need help! 

Upgraded my series 5 to an ultra and at the same time paid off my 13 pro max and when to a o2 sim only on a monthly plan. 

I have been unable to add my mobile plan onto the watch, and after talking to the support agents and suggesting that a re-set of the e-sim was needed (saw that was the fix for some) I was informed a ticket would be raised with Apple. No surprise to never be contacted by Apple! 

can anyone help me here, as its a feature i’m paying for! 

😩

[AL2023]

Hello @O2Emma , I have exact same issue. 202 unable to help. Issue report no: CIT-A006892. When I try I get error code 08. Something has to be reset on O2 side? Any help would be appreciated. Alex

[gmarkj]

Emma is on duty this evening, but if you need some help before then perhaps @O2Sarah- might be able to step in?

[O2Sarah-]

Thankyou @gmarkj 

@AL2023  I will send you a private message so we can look into this. 

[O2Emma]

Hi @AL2023 I will send you a private message to look into for you.

[NannyBubble]

Hello O2 Emma please can you help.

Apple watch series 7 I would like to add to my current O2 sim only pay monthly plan but cannot see how.

Not tried customer support as this and other threads have led me to believe they would not be able to help and you are getting kudos as an expert 😊

[NannyBubble]

@O2Emma Sorry should said I have tried the mobile data route in the Apple Watch app but it only offered for me to purchase a plan at £5 a month.

[pgn]

@NannyBubble O2 advisors do not work Sunday, so your best bet is to persist with O2 Social Media Team Support, the link just below this post will let you choose which platform. Good luck!

[MI5]

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@NannyBubble wrote:

@O2Emma Sorry should said I have tried the mobile data route in the Apple Watch app but it only offered for me to purchase a plan at £5 a month.

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@NannyBubble 

You have to pay extra to connect your watch. It isn't free.

[Jyotida]

Hi all , it’s going to be 5 days tomorrow from when I was told that by 5 working days I will be contacted by an engineer. 
I have seen multiple people having this problem solved , which is fantastic, but it’s now over 2 weeks and I’m still stuck . 
I have pm o2 Sarah who stopped corresponding after asking for security , o2 Georgina passed me on to engineer and hasn’t replied to an other messages . I have also been to the store twice and had over 8 calls on customer service. 
Please , can someone help . 
Thanks 

[pgn]

Have you run the issue past the O2 Social Media Team on any of the 3 relevant platforms in the link just below this post, @Jyotida?