Apple Watch eSIM

[Danny77]

I unpaired my watch from my phone because I noticed I was paying for 2 data plans (I only have one watch and therefore only want 1 data plan)

Since I unpaired, I can’t get the data plan back on to the watch because o2 have raised a ticket which seems to stop customer services from being able to act but I do have an option to buy a further data plan. I surely only need for customer services to send me a new eSIM but each time I call 202 they add an extra 5 working days until this issue is resolved and it’s now approaching a month without service.

A man from the technical team phoned me to tell me to unpair the watch again today and said he would phone me back within an hour to explain the situation, but he didn’t phone back.

I have spent over 20 hours on the phone in total trying to explain the situation to o2 customer services but I’m yet to speak to anyone who knows about what the problem is. 

Has anyone else had any similar experience? 

[pgn · Accepted solution]

Activate Apple Watch Guide might help, @Danny77 - good luck!

[Silverill]

Hello. I am having the same issue. It’s been going on since Dec 2023. The customer service is horrible. I rarely get any call backs. Every time I chase they start a new ticket. Complaints team is none existent, and rarely get get any escalation. 

[pgn]

As instructed in another post, use O2's Social Media Team as shared in the link below for any and all Apple Watch issues, as per Activate Apple Watch Guide