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Re: Apple Watch Series 5 Error Code 30 issue
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on 23-09-2019 12:20
Hi @drmsa , sorry to hear you're having some frustrations with trying to connect your Apple Watch. Keep us posted on how you're getting on with this. Sounds like it's being looked into already, but if you get stuck again I'm happy to have a look for you on our end.
Cheers for the tag @jonsie and for the troubleshooting and advice so far @MI5 , @Bambino !
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Re: Apple Watch Series 5 Error Code 30 issue
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on 23-09-2019 12:25
Hi @Marjo, thanks for your reply.
Just to update, i received a phone call from the support team this morning who basically suggested ride out the 24 hours from the time i received the morning text and it should all work, however if it doesn't they will be ringing me back on Wednesday again to help sort out.
No further progress since. Still showing the same as Mobile Data status as No Connection.
Any help would be highly appreciated @Marjo
Re: Apple Watch Series 5 Error Code 30 issue
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on 23-09-2019 12:37
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Apple Watch Series 5 Error Code 30 issue
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on 24-09-2019 17:50
Re: Apple Watch Series 5 Error Code 30 issue
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on 24-09-2019 18:00
Re: Apple Watch Series 5 Error Code 30 issue
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on 24-09-2019 19:00
Just to keep everyone posted...my Apple Watch seems to be completely functional today. It shows up as connected and have used it a few times when out and about - no issues. So the conclusion really is that it does take time to basically sync to the ?servers at O2.
Hopefully it stays like this and I have no further issues going ahead.
Thank you for all your support and help during this time.
Re: Apple Watch Series 5 Error Code 30 issue
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on 25-09-2019 11:42
Perfect, good to hear and thanks for the update @drmsa - I was about to send you a PM to get someone to have a closer look for you today, but glad to hear it's now working for you.
@Vampkiller I remember we were looking into this earlier this month for you. Sorry to hear you're still having trouble connecting. Happy to see if I can get an update for you about it in my colleague's absense and get one of our Gurus to take another look. I'll drop you a private message shortly to connect further!
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: Apple Watch Series 5 Error Code 30 issue
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on 27-12-2019 19:31
Today I rang o2 and didn’t get anywhere. First of all they needed to know where the watch was purchased from. I have no idea as it was a gift. Then I was told there was no Apple Watch linked to my phone number. I find that hard to believe as twice today, people rang me and when my phone rang, so did the watch on my wrist. The end up that a guru was consulted at their end who told the representative that there was a known issue that was preventing people setting up a data plan and that there was no closure date as to when they expected to have the issue fixed. Also, they cannot put a note on my account to text me to tell me when the issue is resolved as “it doesn’t work that way”!
I am also having trouble using Apple Pay on the watch. It worked fine the first time I tried it on Boxing Day but twice today, it would not work in different shops.
Has anybody else had this problem and knows how to fix it? Many thanks.
Re: Apple Watch Series 5 Error Code 30 issue
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on 27-12-2019 19:38
@Martin-O2 is able to help. Drop him a private message.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Apple Watch Series 5 Error Code 30 issue
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on 28-12-2019 15:40