on 22-09-2019 00:17
Had contacted O2 direct earlier today given where I was handed a NIC number and advised will be contacted by a software engineer. No contacts subsequently. However have noticed people getting help on the forum so would really appreciate any help in sorting this out for me please. @EmilieT
on 22-09-2019 00:37
This helped someone yesterday with the same issue.
Not sure how you've tried to set it up but reset the watch and follow this:
Set up the data plan from the watch setup routine and it will walk you through buying an airtime plan.
Open the Watch app on your iPhone and tap on ‘Mobile Data’.
Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.
Once you’ve signed in, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.
It can take up to 24 hours to activate, but sometimes it might take a little longer.
To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 22-09-2019 00:53
on 22-09-2019 05:40
@drmsa It's possible that someone in the Apple store has seen this issue before and knows how to resolve it. If you have a store nearby there's no harm in trying. If you think it's an O2 issue and the workaround mentioned earlier hasn't helped you should speak to customer service.
on 22-09-2019 10:14
Will keep you all posted.
on 22-09-2019 12:51
on 23-09-2019 06:55
Checked the watch app on the phone stated I am up and running now - this is where it used to show the error earlier. However when checked the watch itself - on Mobile Data - on Plan - O2 but Status - No Connection!!?
Looks like but longer with the waiting game.