Solved: Apple Watch Mobile Plan

C3PO · ‎21-06-2019

I have had my series 4 watch for a few days with a successful activation of the mobile plan (presume so, sometimes recognised the green cellular service on control centre)

Though never tested since so new and always with my IPhone on me, I decided to start a fresh (some bad choices of apple tester apps ; no affiliation to beta software all general public software installed to latest)
But on the re-sync, set up the watch now has no mobile plan and fails to re-capture said plan.
I have all things correct, log in details, Apple ID is fine, software, just the portal to re-attach plan is always searching to activate.

Anything I can do? Is this a esim equivalent to sim swap? Do I just have to wait or is my device trapped

MI5 · ‎21-06-2019

@C3PO you need to give customer service a call on 202 and they will check it out for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-06-2019

@C3PO you need to give customer service a call on 202 and they will check it out for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-06-2019

Just for clarification. Are you on the beta software? That can play havoc with the watch

EmilieT · ‎26-06-2019

Good morning @C3PO, I hope your week has gone well so far As it's been a few days since you posted about your issues with the watch, I was wondering how you were getting on now?

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