Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[pgn]

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@pristmarks wrote:

Hi Sarah, could you perhaps help? Stuck in connecting since Tuesday.

Regards,

Priscilla

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Tagging @O2Sarah- for help, from 8am tomorrow.

[pgn]

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@12344 wrote:

Been stuck on activating since Sunday - customer services useless - keep resetting and telling me to wait 24 hours

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Another one for @O2Sarah- after 8am Thursday.

[pgn]

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@kerradam1 wrote:

Hi folks,

Just looking for help to try and deal with same issue as others. Watch delivered on Monday, but stuck on ‘activating’ on data part of Watch app since🙃

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And another one on this long thread for @O2Sarah- sometime after 8am Thursday - lots tagged on this thread, it seems 😬😉

[O2Sarah-]

Thanks for the tag @pgn 

@12344 I will follow up on your DM shortly. 

[O2Sarah-]

Thanks again @pgn 

@kerradam1 I will send you a private message so we can look into this 

[12344]

Hi Sarah - I have sent a DM with my details - still stuck on activating

[Jyotida]

Another one here any help please , stuck in activating loop 

[pgn]

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@Jyotida wrote:

Another one here any help please , stuck in activating loop 

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Another tag for @O2Sarah- - Keep a watch here, @Jyotida.

[O2Sarah-]

Thanks for the tag @pgn 

@Jyotida I will send you a private message sow we can look into this. 

[12344]

As an update to others on here with the same issue. I have now been told that I have to wait 5 days since my problem was escalated before the escalation team will do anything. I am not holding my breath. O2 obviously have a major known about issue here with so many people experiencing problems and they won’t acknowledge that or do anything about