Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[LukeS95]

I’m having the same issue connecting my watch to the provider 

It just says we’re setting up your Apple Watch on the network and will text you when it’s done and then telling me to quote 08 when calling o2 but the watch app is asking me to set up a mobile service can someone help?

[Cleoriff]

@LukeS95I'll ask @O2Georgina to help you. She's on tomorrow at 8am, so come back to the thread in the morning.

Best of luck.

[O2Georgina]

Thanks  for the tag @Cleoriff 

@LukeS95  I will send you a private message now

[Cleoriff]

Thanks @O2Georgina xx

[SarahB81]

Having received a new eSim today, I called CS and I was told I didn't need to do that.  They reset the data plan at their end and it started to activate and work. Fingers crossed it stays like it!

[pgn]

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@SarahB81 wrote:

Having received a new eSim today, I called CS and I was told I didn't need to do that.  They reset the data plan at their end and it started to activate and work. Fingers crossed it stays like it!

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That is brilliant news, @SarahB81 - so solution #3 appears to be to have O2 "reset the data plan" (on the watch-side of the deal, I guess?).

FYI solutions to dat:

#1 was "upgrade iPhone to iOS 16.3 and watch to latest OS 9.3;

#2 was "Replace the physical SIM in the iPhone and do a SIM Swap to move your number from old to new SIM"

And this one is #3...

[SarahB81]

Yes the £5 deal for the watch.  Hope it continues to work.

Shocking that some on here are still months down the line with no resolution.  A company like o2 really should have it working from point of order.

[Piggy]

So has anyone ever got this working?

Weighing up going through all this pain, or just switching to EE

[Andy1972]

It’s a NO  from me. 
I periodically get an SMS saying “O2: We are looking into the problem you reported. We will be in touch again soon when we have got an update. Your case number is INC……”

Nothing ever changes. No human ever calls. 

[Mugen360]

Same it’s been 4 months now. Before I would at least get the option to add the £5 plan, but now all I get is the

“We’re setting up your Apple Watch on the O2 network and we’ll text you when it’s all done. If you don’t receive a text within 24 hours, call 202 for free from your O2 mobile, quoting reference code 08.”

I don’t even get the case number update text messages anymore….

and have spoken to both @o2Sara and @o2Luke and it’s no resolution.