Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[gmarkj]

Let's see if the community advisor can help get your new watch working @J4CKO 

Can you see if there is anything you can do @O2Ryan ?

[SarahB81]

hi all. 

hope someone can help me here as CS seem pretty clueless. 

had new series 8 watch and activated it all ok, but the watch wasn’t using data only working via wifi. So on advice I reset the watch. 

now all I get under mobile data in the watch app is Call 202, error 14 message. Called CS and they said they’ll send an eSim to me in a few days. 

My husband is confused because he says an eSim isn’t a physical product, so how can they send one??

please can someone from o2 on here help me out. Seems to be a popular problem!

[Vamp]

Still nothing from o2 customer services, it’s still not working and it appears that they’ve closed my call leaving it unresolved. 

[gmarkj]

Can you see if you can get @Vamp 's watch working @O2Ryan (or @O2Emma )?

[O2Ryan]

hi, thanks for the tag ill send a private message over now.

[SarahB81]

@O2Ryan- can you help me at all?  See post 162.

[Cleoriff]

It's @O2Emma on tonight @SarahB81. I've tagged her to this post. Hopefully she will be able to help you.

Good luck.

[O2Emma]

Hi @Cleoriff I will pick this up thanks.

[O2Emma]

Hi @SarahB81 I will send you a private message to look into this for you.

[Cleoriff]

Thanks @O2Emma x