Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[Cleoriff]

Thanks @O2Ryan 

[Aidan93]

Hey,

Can someone from O2 also assist me please? I am having the same issues reported by everyone else in this thread. Apple Watch stuck in activating. @O2Ryan, @O2Sarah, @Anonymous

Thanks,

Aidan

[Enlli]

@Aidan93 

@O2Georgina is on this morning

[O2Georgina]

@Enlli  Thanks for the tag

@Aidan93  I will send you a private message now

[KnightDynamic]

Also having the same issue. Would love a hand getting this fixed. Is anyone available to help? @O2Georgina maybe?

[gmarkj]

Let's see if @O2Sarah- can help @KnightDynamic 

[O2Sarah-]

Thanks for the tag @gmarkj 

@KnightDynamic I will send you a private message so we can look into this 

[Jd8]

Hello,

Can someone from O2 also assist me please? I am having the same issues reported by everyone else in this thread. Apple Watch stuck in activating for over 3 wks now. @O2Ryan, @O2Sarah, @O2Simon

Many thanks,

Jd8

[gmarkj]

One more @O2Sarah- - can you help @Jd8 too please?

[O2Sarah-]

Thanks for the tag @gmarkj 

@Jd8 I'll send you a private message so we can look into this.